Refund policy

ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER PROVIDED BY VISION FITNESS. You must call XXXXXX and speak to a specialist for return authorization. Vision Fitness will authorize returns under the following conditions:

  • You must contact Vision Fitness to return your item within 30 days of receipt to receive a refund (No returns will be accepted after 30 days).
  • All items must be returned in new and working condition to receive a refund.
  • Items subject to a restocking fee of 20% the item's cost.
  • Original shipping fee is non-refundable and the customer is responsible for all return shipping costs.

Customer Responsibility:

The customer is responsible for all return freight and possible packaging costs if:

  • Customer cancelled order after unit has shipped from Vision Fitness.
  • Customer refusal at time of delivery for any reason other than damaged shipment.
  • If the customer cannot be reached or does not contact shipping company back within 3 attempts of initial contact, at which point Vision Fitness will determine the unit undeliverable.
  • Buyer's Remorse- Authorization to return unit must be made within 30 days from receipt of product.
  • Vision's obligation under this warranty is limited to repairing or replacing at our option after the 30-day guarantee has expired.
  • Items may be subject to re-packaging fees. All original packaging must accompany the returned product.
  • If you return an item due to size limitations, you are still responsible for freight costs both ways and restocking fee may apply. The customer will be responsible for getting product beyond threshold/door.

Vision Fitness's Responsibility:

Vision Fitness will assume all shipping charges if:

  • Delivery was refused due to visible packaging damage that was noted on the delivery receipt. The customer should contact Visions Fitness to inform them of their delivery refusal. No Return Authorization needs to be issued in this situation. 
  • Unit is non-repairable as determined by Vision Fitness Customer Service Department.
  • Customer received a product other than what was ordered.

Additional Return Information:

  1. Vision Fitness only works with preferred partners. Under no circumstances can we accept returns from delivery companies not scheduled and approved by Vision Fitness.
  2. The customer is responsible for getting product beyond the threshold/door.
  3. Vision Fitness will contact the freight carrier to pick up packaged products at the customers' location.
  4. Once a unit is returned back to Vision Fitness, Vision will refund the original order minus return shipping and restocking charges.
  5. It's recommended that customers retain the original packing material for at least 30 days, in the event it needs to be returned. Return pick-ups are made Monday through Friday 9 AM to 5 PM.

Refund Policy:

Customers with an authorized return will be refunded once the unit is received back by Vision Fitness. Please allow 6-8 weeks for refunds to be processed. 

Exchange Policy:

A security deposit will be required for all exchanged units. The security deposit funds will be refunded once the authorized return has been received back by Vision Fitness.

Promotional Policy:

For promotional purchases, certain offers cannot be combined with other offers. Offers are valid once per customer. Offers not valid in retail stores or on previous purchases. Offers are subject to availability and may change at any time. Free warranty promotions not valid in Florida.