Solution: Check out keypad troubleshooting guide.

Solution: Check for damaged cables or loose wires.

• Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable at the top of the console mast — see the assembly instructions in the owner's manual for this step.
• Make sure the console cable is not pinched or damaged in any way.
• Turn the power off, unplug the power cable and wait 60 seconds. Remove the motor cover. Wait until every red LED light on the motor control board has turned off before proceeding. Verify that none of the wires attached to the lower board are loose or disconnected.

Solution: Check the running belt and deck using these instructions.

• A worn belt

Solution: Lubricate the treadmill running deck using these instructions.

Solution: Check the running belt and deck using these instructions.

• A worn belt and deck can contribute to premature failure of the motor control board, as well as the motor itself.

Solution: Check our safety key reed switch troubleshooting guide.

• These symbols indicate that the safety key is off. Verify that the safety key is in place on the console — either inserted or magnetically attached.

Solution: Check the power source.

• Verify that the power cord is securely plugged into the wall outlet.
• Make sure the treadmill switch is turned on.

Solution: Check the power cable for crimping.

• Unplug the treadmill from the wall outlet, then wait 60 seconds to allow the lower board to discharge built-up energy.
• Check the power cord for pinches or crimps.
• Verify that the treadmill is on a dedicated 15 amp circuit. Contact an electrician if necessary.

Solution: Check the circuit breaker.

• Find the power control box for the outlet and verify that the corresponding circuit has not been tripped. If it has been, reset the breaker and try using the machine again.

Solution: Check the cable connections using this guide.

• Turn the power off, unplug the power cable and wait 60 seconds. Remove the motor cover. Remove the motor cover. Wait until every red LED light on the motor control board has turned off before proceeding. Verify that none of the wires attached to the lower board are loose or disconnected.

Solution: Eliminate static.

• Wear cotton clothing to reduce static on the body. Avoid nylon clothing.
• Use an anti-static spray on your clothing or treadmill.
• Try a different pair of shoes. Some shoes build static electricity more easily than others.
• Use a humidifier to reduce static electricity in the air.

Solution: Ensure proper grounding.

• Verify that the power cord is plugged into a three-pronged outlet without using a two-pronged adapter.

Solution: Use a rubber mat.

• If you have a carpet, place a rubber mat under the treadmill.

Solution: Check our heart rate troubleshooting guide.

• Good contact with the grip is essential. Before taking your pulse, stop walking and step on the side rails. Then place your hands on the handlebar contacts.
• Try gripping the contacts overhand, with your thumb beside your index finger. Do not grip the contacts with your thumb under the handlebar.
• Contact heart rate grips are not intended for continuous reading. Try holding the grips for 10–20 seconds at a time.
• Static electricity can damage the heart rate grips or grip receiver. If this happens, the console will display 'HR' or nothing at all.
• Refer to the product manual that came with your machine for more information on the heart rate function.

Solution: Check our service guide for speaker and audio issues.

Solution: Check our keypad issues guide.

Solution: Check the power source.

• See if the treadmill is plugged into an extension cord, surge protector or power strip. If it is, take it out and plug it into the wall outlet.
• Verify that the treadmill is on a dedicated 15 amp circuit. Contact an electrician if necessary.
• See if the treadmill is sharing power with other electronic devices. If it is, take it out and plug it into a 15 amp dedicated circuit by itself. Sharing circuits can cause electronic components to fail.

Solution: Check the console wiring.

1. Unplug the treadmill from the wall outlet. Wait 60 seconds to allow the lower board to discharge built-up energy.
2. Remove the screws that hold the console electronics to the console housing.
3. From the top of the console, gently lift the faceplate and electronics from the housing.
4. Verify that the console cable (a gray or black cable) is securely attached to the circuit board. Reattach the cable if needed.
5. Replace the console faceplate and screws.
6. Locate the male-female connection between the console and mast. Make sure the connection is secure. Reattach the connection if needed.
7. Remove the motor cover. Make sure no lights on the lower circuit board are lit.
8. Ensure the console wiring is securely connected to the circuit board. Reattach the wiring if needed.
9. Replace the motor cover.
10. Plug the treadmill in and see if the problem persists.

Solution: Lubricate or tension the belt.

• Refer to your owner's manual for more information.
• Watch this video on running deck lubrication for reference.

Solution: The treadmill needs to be recalibrated.

• The treadmill may need to be reset to its original factory settings.

Solution: Watch these instructions for belt tensioning.

Solution: Check for incline motor issues.

1. Unplug the treadmill from the outlet. Wait 60 seconds to allow the lower board to discharge built-up energy.
2. Remove the motor cover.
3. Make sure no lights on the lower circuit board are lit.
4. Verify that all wires are securely and correctly placed on the lower circuit board, especially the large wire harness on top of the circuit board with 12 differently colored wires coming out of it.
5. Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable at the top of the console mast — see the assembly instructions in the owner's manual for this step.

Solution: Check our safety key troubleshooting guide.

Solution: Replace the power cord.

• Replacement power cords are available from Johnson Fitness & Wellness. Find out which cord will work with your product by checking the power cord guide . To purchase a replacement cord, visit the replacement parts page and click Vision Fitness.

Solution: Check our noise issues service guide.

Solution: Lubricate the treadmill using these instructions.

• Temporarily suspend the message for five miles by holding the STOP key for five seconds.
• Reset the console by pressing the STOP and SPEED '+' or '^' keys for five seconds.

Solution: Check the running belt and deck using these instructions.

• A worn belt and deck can contribute to premature failure of the motor control board, as well as the motor itself.

Solution: Check our heart rate troubleshooting guide.

• Good contact with the grip is essential. Before taking your pulse, stop walking and step on the side rails. Then place your hands on the handlebar contacts.
• Try gripping the contacts overhand, with your thumb next to your index finger. Do not grip the contacts with your thumb under the handlebar.
• Contact heart rate grips are not intended for continuous reading. Try holding the grips for 10–20 seconds at a time.
• Static electricity can damage the heart rate grips or grip receiver. If this happens, the console will display 'HR' or nothing at all.
• Refer to the product manual that came with your machine for more information on the heart rate function.

Solution: Check our power supply troubleshooting guide.

• Make sure the adapter is the correct voltage.
• See which program is being used. Preset programs change resistance automatically.

Solution: Replace the power adapter.

• Replacement adapters are available from Johnson Fitness & Wellness. Find out which adapter will work with your product by checking the power adapter guide . To purchase the replacement power cord, visit the replacement parts page and click Vision Fitness.

Solution: Electromagnetic interference may be occurring.

• Check the immediate area for causes of interference, such as florescent lighting, electric dog fences, large electric motors, etc.
• If the wireless heart rate monitor still does not function properly after removing possible sources of interference, contact Vision Fitness Tech Support at 800-335-4348.

Solution: Replace the batteries.

• If you have a non-programmable model that does not plug into a wall outlet, the batteries may be dying.
• Replace the batteries in the console.
• If your model plugs into a wall outlet, check the power source to confirm the plug is secure and the voltage is correct.

Solution: Re-secure the console's wiring.

1. If your elliptical plugs into a wall outlet, unplug it. Wait 60 seconds.
2. Remove the four screws that hold the console on the mast.
3. Verify that the console's wiring connection points are securely connected and not loose.
4. Reassemble the console, plug in the elliptical and check the console screen.

Solution: If the above solutions fail, check our console power troubleshooting guide.

• Note: some products use a power adapter, while others use a power cord.

Solution: The machine may not be on a level surface.

• Make sure the surface is level and adjust the levelers on the machine as needed. Refer to your owner's manual for the location of the levelers.

Solution: The bolts may need to be adjusted.

• Loosen all the bolts attached during the assembly process, grease the threads, and tighten them again

Solution: Replace the power adapter.

• Replacement adapters are available from Johnson Fitness & Wellness. Find out which adapter will work with your product by checking the power adapter guide . To purchase the replacement power cord, visit the replacement parts page and click Vision Fitness.

Solution: Check our RPM display troubleshooting guide.

Solution: Adjust your saddle or seat.

• The saddle or seat should be set so there is a slight bend in your knee at the bottom of your pedal stroke, with the ball of your foot over the axel of the pedal.

Solution: Adjust your saddle height.

1. To set the saddle height on an upright bike, unscrew the seat pin counterclockwise approximately two revolutions.
2. Hold the saddle and pull the knob away from the machine. Move the seat post to the correct position.
3. Release the pin and turn the knob clockwise until the seat post cannot move side to side.

Solution: Make sure the seat was assembled correctly.

• Refer to the assembly guide in your owner's manual to verify that the seat was correctly assembled.

Solution: Check the locking mechanism.

• Make sure the seat locking mechanism located directly below the seat bottom is locked when riding.
• If the mechanism is locked and movement still occurs, tighten the two bolts on either side of the seat locking mechanism.

Solution: The magnetic brake is rubbing against the flywheel.

• Contact Vision Fitness Tech Support at 800-335-4348.
• If the pedals are very difficult to move and produce a screeching sound when pedaled, the brake should be replaced.

Solution: Make sure the machine is on a level surface.

• Verify that the surface is level. Adjust the levelers on the machine as needed. Refer to the owner's manual for the location of the levelers.

Solution: The machine was assembled improperly, or the assembly bolts are loose.

• Verify the assembly steps using the owner's guide. Tighten all bolts used for assembly.

Solution: Check our heart rate troubleshooting guide.

• Good contact with the grip is essential. Before taking your pulse, stop walking and step on the side rails. Then place your hands on the handlebar contacts.
• Try gripping the contacts overhand, with your thumb next to your index finger. Do not grip the contacts with your thumb under the handlebar.
• Contact heart rate grips are not intended for continuous reading. Try holding the grips for 10–20 seconds at a time.
• Static electricity can damage the heart rate grips or grip receiver. If this happens, the console will display 'HR' or nothing at all.
• Refer to the product manual that came with your machine for more information on the heart rate function.

Solution: Replace the batteries.

• If you have a non-programmable model that does not plug into a wall outlet, the batteries may be dying. Replace the batteries in the console.
• If your model plugs into a wall outlet, check the power source to confirm the plug is secure and the voltage is correct.

Solution: Resecure the console's wiring.

1. If your bike plugs into a wall outlet, unplug it. Wait 60 seconds.
2. Remove the four screws that hold the console on the mast.
3. Verify that the console's wiring connection points are securely connected and not loose.
4. Reassemble the console, plug in the bike and check the console screen.

Solution: If the above solutions fail, check our console power troubleshooting guide.

• Note: some products use a power adapter, while others use a power cord.

Solution: Make sure the unit is on a level surface.

• Ensure that the stabilizing feet on the rear frame are correctly positioned on the floor.

Solution: Check the locking mechanism.

• Make sure the seat locking mechanism located directly below the seat bottom is locked when riding.
• If the mechanism is locked and movement still occurs, tighten the two bolts on either side of the seat locking mechanism.

Solution: Check the power supply.

• Make sure the adapter is the correct voltage.
• See which program is being used. Preset programs change resistance automatically.

Solution: Check our resistance service guide.

Solution: The left pedal is reverse threaded.

• Please refer to the assembly section of the Owner’s Manual for instructions on how to properly assemble the left peddle.
• Failure to follow these instructions may damage the pedal or crank.